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Refund policy

At Vastuvann, we strive to ensure that every plant and product reaches you in perfect condition. However, if there’s ever an issue with your order, our Refund & Return Policy ensures a smooth resolution process.

Cancellation Policy

· Orders that have already been assigned for shipment are not eligible for cancellation.

· Orders that have not been shipped within 3 days from the order date are eligible for cancellation.

· Orders that are identical or similar to a previous order may be canceled upon request.

· Orders placed by mistake are eligible for cancellation if reported promptly.

· If the received product differs in quantity, the order is eligible for cancellation.

· Undelivered items are also eligible for cancellation.

For cancellation assistance, please contact our support team at support@vastuvann.com or via WhatsApp.

Refund Policy

We aim to deliver healthy, vibrant plants and quality products every time. Refunds are processed under the following conditions:

· If the replacement plant arrives damaged, customers are eligible for a refund upon image verification of the damaged replacement.

· If a replacement plant is received damaged, please share a photo of the plant in its temporary pot to initiate a refund.

· If the customer receives incorrect item(s), a full refund will be issued.

· If any item(s) are missing from the package, customers are eligible for a refund upon image or video verification.

· If any item(s) are returned to origin (RTO) for any reason, the customer will receive a refund.

· If the customer has not received the items, but the courier has marked them as delivered, a refund may be initiated after verification by the courier. The issue must be reported within 7 days of the marked delivery date.

· If the planter or pot is received with visible scratches or broken parts, a refund will be processed upon image or video verification.

· If the customer receives an empty box or finds missing items, a video of the package being opened is required to initiate a refund.

Note

All refund or cancellation requests will be reviewed by our support team to ensure prompt and fair resolution. Refunds are typically processed within 7–10 business days after verification and approval.

For any concerns, please contact us at:
📧 vastuvannsocials@gmail.com
💬 WhatsApp: [Insert number if applicable]

OVERVIEW This website is operated by Vastuvann. Throughout the site, the terms “we”, “us”, and “our” refer to Vastuvann. Vastuvann offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses or malicious code. A breach or violation of any Terms will result in immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting devices or networks. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. Headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete, or current. The content on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site. SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Service. SECTION 5 – PRODUCTS OR SERVICES Certain products or services may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Refund & Return Policy. We make every effort to display our products as accurately as possible; however, we cannot guarantee that your device’s display of any color will be precise. We reserve the right to limit sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. We may also limit quantities and discontinue any product at any time. We do not warrant that the quality of products, services, or materials purchased by you will meet your expectations, or that any errors will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed under the same account, payment method, or address. In case of changes or cancellations, we will notify you using the email or phone number provided at the time of purchase. You agree to provide current and accurate purchase and account information to ensure successful transactions and communication. For more details, please review our Refund & Return Policy. SECTION 7 – OPTIONAL TOOLS We may provide access to third-party tools over which we have no control or input. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties or conditions of any kind. Your use of optional third-party tools is entirely at your own discretion and risk. Any new features or services introduced in the future shall also be subject to these Terms. SECTION 8 – THIRD-PARTY LINKS Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites and disclaim all liability for such materials, products, or services. Please review third-party policies carefully before engaging in any transaction with them. SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS If you send us creative ideas, suggestions, or materials (collectively “comments”), you agree that we may edit, copy, publish, or use them in any medium without restriction. We are under no obligation to: Maintain comments in confidence, Pay compensation, or Respond to any comments. You agree that your comments will not violate any rights of third parties or contain unlawful or harmful content. SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any errors or update information at any time without prior notice, even after you have submitted your order. SECTION 12 – PROHIBITED USES In addition to other prohibitions stated herein, you are prohibited from using the site or its content: (a) For unlawful purposes; (b) To solicit others for unlawful acts; (c) To violate any laws; (d) To infringe upon our intellectual property rights; (e) To harass, abuse, insult, defame, or discriminate; (f) To transmit malicious code; (g) To collect or track personal data; (h) For spam, phishing, or scraping activities; (i) For obscene or immoral purposes; or (j) To interfere with the security features of the Service or website. We reserve the right to terminate your access for any violation. SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. You expressly agree that your use of the Service and all products provided are “as is” and “as available.” In no case shall Vastuvann, its directors, employees, agents, or affiliates be liable for any damages, losses, or claims arising from your use of our products or services. SECTION 14 – INDEMNIFICATION You agree to indemnify and hold harmless Vastuvann, its affiliates, partners, employees, and service providers from any claims or demands arising out of your breach of these Terms or your violation of any law or rights of a third party. SECTION 15 – SEVERABILITY If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the remaining provisions shall remain valid. SECTION 16 – TERMINATION These Terms are effective unless terminated by either party. You may terminate these Terms at any time by discontinuing use of our site. We may terminate this agreement at any time without notice if you fail to comply with any of its provisions. SECTION 17 – ENTIRE AGREEMENT These Terms of Service, along with any related policies, constitute the entire agreement between you and Vastuvann and supersede all prior communications or agreements. SECTION 18 – GOVERNING LAW These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of India. SECTION 19 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms at our discretion. Your continued use of our website after such changes constitutes your acceptance. SECTION 20 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: 📍 Address: Mate Square, RPTS Road, Nagpur 📧 Email: support@vastuvann.com 📞 Phone: [Insert contact number here]

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